Privacy policy

PRIVACY POLICY

Effective Date: December 17, 2024

Last Updated: October 8, 2025

1. INTRODUCTION

NV NUTRIENTS ("we", "us", "our", "Company") is a partnership firm registered under the Indian Partnership Act, having its registered office at Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602, India, with GSTIN: 27AAXFN9054E1ZO. NV NUTRIENTS is the owner and operator of the website seamor.in ("Website", "Platform", "Services").

This Privacy Policy outlines NV NUTRIENTS's approach to data protection and privacy to fulfill its obligations under applicable laws and regulations including but not limited to:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Digital Personal Data Protection Act, 2023 (when enacted)

We are committed to treating data privacy seriously. This Privacy Policy provides comprehensive details about how your data is collected, used, stored, shared, and protected by us on the Website. As a visitor, user, or customer to the Website, you are advised to please read this Privacy Policy carefully. By accessing the services provided by us on the Website, you agree to the collection and use of your data by us in the manner provided for under this Privacy Policy.

2. DEFINITIONS

For the purpose of this Privacy Policy:

"Personal Information" means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available, is capable of identifying such person.
"Sensitive Personal Data or Information" means personal information which consists of information relating to passwords, financial information, health information, sexual orientation, medical records and history, biometric information, and any other information as may be specified by law.
"User" means any natural person who visits, browses, or uses the Website.
"Services" means the services offered by NV NUTRIENTS through the Website including but not limited to sale of nutritional supplements and related products.
"Third Party" means any person or entity other than the User and NV NUTRIENTS.

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

We collect information that you provide directly to us when you:

Register for an account on our Website
Make a purchase or attempt to make a purchase
Subscribe to our newsletter or marketing communications
Contact our customer support team
Participate in surveys, contests, or promotional activities
Leave reviews, ratings, or feedback about our products
Fill out forms on our Website
Communicate with us via email, phone, or chat

Types of personal information we collect include:

Identity Information: First name, last name, username, title, date of birth, age, gender
Contact Information: Email address, mobile phone number, telephone number, billing address, shipping address, postal code
Account Information: Username, password, account preferences, purchase history, wishlist items
Financial Information: Payment card details (processed through secure payment gateways), bank account details for refunds, billing information, transaction details
Transaction Information: Details about payments to and from you, details of products you have purchased from us, order history, delivery status
Profile Information: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
Marketing and Communications Information: Your preferences in receiving marketing from us and our third parties and your communication preferences
Health Information: Information about allergies, dietary restrictions, health conditions relevant to product recommendations (collected only with explicit consent)

3.2 Information We Collect Automatically

When you visit our Website, we automatically collect certain information about your device and how you interact with our Website:

Device Information:

IP address
Browser type and version
Operating system and platform
Device type (desktop, mobile, tablet)
Unique device identifiers
Mobile network information
Time zone settings
Browser plug-in types and versions

Usage Information:

Pages visited and time spent on each page
Products viewed or searched for
Page response times and download errors
Length of visits to certain pages
Page interaction information (scrolling, clicks, mouse-overs)
Methods used to browse away from the page
Referring website or application
Date and time of access

Location Information:

Approximate geographic location based on IP address
Delivery addresses provided by you

3.3 Information from Third Parties

We may receive information about you from third parties including:

Payment Service Providers: Transaction confirmation, payment status, fraud detection information
Delivery Partners: Delivery confirmation, updated delivery addresses, delivery preferences
Marketing Partners: Contact information, demographic information, interests
Social Media Platforms: When you interact with our social media pages or use social media login features
Analytics Providers: Aggregated demographic information, browsing patterns
Customer Service Providers: Communication history, support tickets, feedback

3.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:

Essential Cookies: Required for the operation of our Website. They include cookies that enable you to log into secure areas, use shopping cart, or make use of e-billing services.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website. This helps us improve the way our Website works.
Functionality Cookies: Used to recognize you when you return to our Website. This enables us to personalize content, greet you by name, and remember your preferences.
Targeting Cookies: Record your visit to our Website, pages visited, and links followed. We use this information to make our Website and advertising more relevant to your interests.

4. HOW WE USE YOUR INFORMATION

4.1 Legal Basis for Processing

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
Where we need to comply with a legal or regulatory obligation
Where you have given us explicit consent to do so

4.2 Purposes of Use

We use the information we collect for the following purposes:

Order Processing and Fulfillment:

Process and validate your orders
Deliver products you have ordered
Send order confirmations and updates
Process payments and verify financial transactions
Process refunds, returns, and exchanges
Manage your account and provide customer support

Communication:

Respond to your inquiries and fulfill your requests
Send administrative information, such as changes to our terms, conditions, and policies
Send marketing communications (with your consent)
Send product recommendations and promotional offers
Conduct customer satisfaction surveys

Website Improvement and Personalization:

Improve website functionality and user experience
Personalize your experience on our Website
Remember your preferences and settings
Provide customized product recommendations
Analyze usage patterns and trends

Security and Fraud Prevention:

Detect, prevent, and address technical issues
Protect against fraudulent or illegal activity
Verify identity and prevent unauthorized access
Ensure the security of our Website and services

Legal and Compliance:

Comply with legal obligations and regulatory requirements
Respond to legal requests and prevent harm
Enforce our terms and conditions
Protect our rights, privacy, safety, or property

Business Operations:

Conduct data analysis and research
Develop new products and services
Evaluate and improve our marketing campaigns
Administer contests, promotions, and surveys

5. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties for their commercial purposes. We may share your personal information in the following situations:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment Processors: To process payments and prevent fraud
Logistics and Delivery Partners: To deliver your orders
Cloud Service Providers: For data storage and hosting
Email Service Providers: To send transactional and marketing emails
Customer Support Providers: To provide customer service
Analytics Providers: To analyze website usage and performance
Marketing Partners: To assist with marketing campaigns (with your consent)

5.2 Legal Requirements

We may disclose your information where we are legally required to do so in order to:

Comply with a legal obligation, court order, or legal process
Respond to requests from public and government authorities
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the Website
Protect the personal safety of users of the Website or the public
Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any change in ownership or uses of your personal information.

5.4 With Your Consent

We may share your personal information for any other purpose disclosed to you and with your consent.

5.5 Aggregated or Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for marketing, advertising, research, or similar purposes.

6. DATA SECURITY

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

6.1 Technical Safeguards

Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Firewalls and intrusion detection systems
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Regular backups and disaster recovery procedures

6.2 Organizational Safeguards

Limited access to personal information on a need-to-know basis
Confidentiality agreements with employees and contractors
Regular training on data protection and security
Vendor management and due diligence procedures
Incident response and breach notification procedures

6.3 Payment Security

All payment transactions are processed through secure payment gateways that are PCI-DSS compliant. We do not store complete credit card or debit card information on our servers. Your payment information is tokenized and encrypted during transmission.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7.1 Retention Periods

Account Information: Retained for the duration of your account and 3 years after account closure
Transaction Records: Retained for 7 years for tax and accounting purposes
Marketing Communications: Retained until you opt-out and for 2 years thereafter for suppression purposes
Customer Support Records: Retained for 3 years from last interaction
Website Analytics: Retained for 26 months
Security Logs: Retained for 1 year

7.2 Deletion of Data

After the retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you, unless we are legally required to retain it longer.

8. YOUR RIGHTS AND CHOICES

Under applicable data protection laws, you have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

8.2 Correction and Update

You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you. You can update most of your information by logging into your account.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as:

Compliance with legal obligations
Completion of pending transactions
Detection and prevention of fraud
Exercise or defense of legal claims

8.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information under certain circumstances.

8.5 Objection to Processing

You have the right to object to our processing of your personal information for direct marketing purposes or based on our legitimate interests.

8.6 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8.7 Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications from us at any time by:

Clicking the "unsubscribe" link in any marketing email
Updating your communication preferences in your account settings
Contacting us at info@seamor.in
Calling us at +919918881999

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request. We will respond to your request within 30 days or as required by applicable law.

9. CHILDREN'S PRIVACY

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18 years of age, you may browse our Website under adult supervision but you are prohibited from making any purchase or providing any personal information without adult consent and supervision.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers immediately. If you believe we might have any information from or about a child under 18, please contact us at info@seamor.in.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on servers and databases located outside of India. The data protection laws in these countries may differ from those in India. By using our Website, you consent to the transfer of your information to countries outside India.

We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, including:

Contractual clauses with data recipients
Ensuring adequate data protection standards
Compliance with applicable data transfer regulations

11. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites, products, or services that are not owned or controlled by us. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of your personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

13. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the updated Privacy Policy.

14. CONSENT

By using our Website and/or by providing your personal information while registering your account on our Website, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

By accessing and using the Website, you accept the terms of this Privacy Policy, Terms of Use, Shipping Policy, Cancellation Policy, Return Policy, and Refund Policy, and further consent to our use and disclosure of your personal information in any manner as described in this Privacy Policy.

15. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act 2000 and Rules made thereunder, as well as the Consumer Protection Act 2019 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer Details:

Name: Vedant Rakesh Agrawal
Designation: Partner & Grievance Officer
Email: info@seamor.in
Phone: +919918881999
Address: NV NUTRIENTS, Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
Working Hours: Monday to Sunday, 10:00 AM to 7:00 PM IST

We urge you to provide a detailed description of your complaint, grievance, or concern to allow us to effectively resolve your request. We make our best efforts to resolve grievances within 30 days of receiving a complaint, or within the timelines stipulated under applicable law.

16. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

NV NUTRIENTS

Registered Office: Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
GSTIN: 27AAXFN9054E1ZO
Email: info@seamor.in
Phone: +91 721 936 6339
Website: www.seamor.in
Customer Service Hours: Monday to Sunday, 10:00 AM to 7:00 PM IST

17. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Amravati, Maharashtra, India.

This Privacy Policy is proprietary to NV NUTRIENTS and is protected under Indian Copyright Laws.