Refund policy

RETURN AND REFUND POLICY

Effective Date: December 17, 2024

Last Updated: March 8, 2025

1. INTRODUCTION

Welcome to NV NUTRIENTS ("we", "us", "our", "Company"). We are a partnership firm registered under the Indian Partnership Act, having our registered office at Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602, India, with GSTIN: 27AAXFN9054E1ZO.

This Return and Refund Policy ("Policy") outlines our practices and procedures for returns, exchanges, and refunds for products purchased through our website www.seamor.in ("Website"). By making a purchase on our Website, you agree to the terms outlined in this Return and Refund Policy.

At NV NUTRIENTS, we believe in helping our customers as far as possible and therefore have a liberal Return and Refund Policy. We are committed to ensuring your complete satisfaction with our nutritional supplements and health products. This Policy is designed to be fair, transparent, and customer-friendly while protecting both your interests and ours.

2. OVERVIEW OF RETURN AND REFUND RIGHTS

2.1 Our Commitment

We stand behind the quality of our products and your satisfaction is our priority. Our Return and Refund Policy offers:

5-Day Return Window: Return products within 5 days of delivery
Easy Return Process: Simple steps to initiate returns
Multiple Refund Options: Choose your preferred refund method
Quality Guarantee: Full refund for defective or damaged products
Hassle-Free Experience: Dedicated customer support for all return queries

2.2 Quick Reference Guide

Return Period: 5 days from delivery date
Refund Processing: 2-5 business days after product receipt
Refund Credit Time: Additional 2-3 days to reflect in account
Contact Email: info@seamor.in
Contact Phone: +91 721 936 6339

3. ELIGIBILITY FOR RETURNS

3.1 Products Eligible for Return

The following products are eligible for return:

All unopened and unused products in original packaging
Products with manufacturing defects
Products damaged during shipping
Wrong products delivered
Products with missing components or accessories
Products nearing expiry (less than 6 months shelf life remaining)
Products that do not match the description on our Website

3.2 Products NOT Eligible for Return

The following products cannot be returned:

Products with broken seals or opened packaging (unless defective)
Products that have been partially or fully consumed
Products returned after 5 days from delivery date
Products damaged due to misuse or mishandling by customer
Free samples or promotional items (unless defective)
Products purchased during clearance sales (marked as non-returnable)
Products without original invoice or proof of purchase
Products with tampered batch numbers or labels

3.3 Special Conditions

Combo Packs: All items in a combo must be returned together
Gift Items: Free gifts must be returned with the main product
Promotional Offers: Products purchased under special promotions may have different return conditions

4. RETURN PROCESS

4.1 How to Initiate a Return

Follow these simple steps to return a product:

Step 1: Contact Us Within 5 Days
- Email: info@seamor.in with subject "Return Request - [Order ID]"
- Call: +91 721 936 6339 (10 AM to 7 PM, Monday to Sunday)
- WhatsApp: +91 721 936 6339 with order details
Step 2: Provide Required Information
- Order ID/Invoice Number
- Product name and quantity to be returned
- Reason for return (select from list or describe)
- Clear photographs showing:
  - Product condition
  - Batch number
  - Expiry date
  - Invoice/Bill
  - Any defect or damage (if applicable)
Step 3: Receive Return Authorization
- We will review your request within 24 hours
- You will receive a Return Authorization Number (RAN)
- Return shipping instructions will be provided
Step 4: Pack the Product
- Use original packaging if available
- Include all accessories, free gifts, and promotional items
- Include a copy of the invoice
- Write the RAN on the package
Step 5: Return Pickup
- We will arrange pickup within 4-7 business days
- Our logistics partner will collect the package from your address
- You will receive a pickup confirmation

4.2 Self-Ship Returns

In certain cases, you may choose to ship the product back yourself:

Ship to: NV NUTRIENTS, Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
Use a reliable courier service with tracking
Share tracking details with us at info@seamor.in
Shipping costs for self-ship returns will be reimbursed if the return is due to our error

5. RETURN REASONS AND CATEGORIES

5.1 Quality Issues

If you receive a product with quality issues:

Manufacturing Defects: Broken tablets, leaking bottles, improper sealing
Contamination: Foreign particles, unusual odor, discoloration
Packaging Issues: Damaged container, missing cap, broken seal
Labeling Errors: Incorrect information, missing labels

Resolution: Full refund or replacement at your choice

5.2 Shipping Damage

For products damaged during shipping:

Report within 24 hours of delivery
Provide photos of damaged packaging and product
Do not accept severely damaged packages at delivery

Resolution: Full refund or replacement with expedited shipping

5.3 Wrong Product Delivered

If you receive a different product than ordered:

Do not open or use the product
Report immediately with photos
We will arrange pickup and send the correct product

Resolution: Exchange with correct product or full refund

5.4 Change of Mind

For returns due to change of mind:

Product must be unopened and unused
Original packaging must be intact
All tags and labels must be present

Resolution: Refund minus shipping charges (if free shipping was availed)

6. REFUND PROCESS

6.1 Refund Eligibility

Refunds are processed for:

Approved product returns
Cancelled orders (before dispatch)
Failed deliveries due to our error
Duplicate payments
Overcharged amounts

6.2 Refund Timeline

Stage	Timeline
Return request review	Within 24 hours
Product pickup	4-7 business days
Quality check at warehouse	1-2 business days after receipt
Refund initiation	2-5 business days after approval
Credit to account	Additional 2-3 business days

6.3 Refund Methods

Refunds are processed based on your original payment method:

Credit/Debit Card Payments:

Refunded to the same card used for payment
Processing time: 2-5 business days
Reflection in account: Additional 2-3 days
May appear in next billing cycle for credit cards

Net Banking/UPI Payments:

Credited to the same bank account
Processing time: 2-5 business days
Instant for UPI refunds (subject to bank processing)

Cash on Delivery (COD):

Bank transfer required (NEFT/IMPS)
Provide bank details via email
Processing time: 2-5 business days after receiving bank details

Wallet/Store Credit:

Instant credit to NV NUTRIENTS wallet
Can be used for future purchases
No expiry date
Additional 5% bonus on wallet refunds

6.4 Partial Refunds

Partial refunds may be issued in cases of:

Partial order returns
Products returned after specified timeframe (at our discretion)
Products with minor packaging damage but intact product
Restocking fees for certain categories (if applicable)

7. EXCHANGE POLICY

7.1 Exchange Eligibility

Products can be exchanged for:

Different size/variant of the same product
Different product of equal or higher value
Manufacturing defects
Damage during shipping

7.2 Exchange Process

Follow the same process as returns
Specify that you want an exchange
Mention the product you want in exchange
Pay the difference if exchanging for higher value product
Receive refund if exchanging for lower value product

7.3 Exchange Timeline

Exchange request: Within 5 days of delivery
Pickup of original product: 4-7 business days
Dispatch of new product: Within 24 hours of receiving original
Delivery of exchanged product: 3-7 business days

8. CANCELLATION POLICY

8.1 Order Cancellation Before Dispatch

You can cancel your order before it is dispatched:

How to Cancel:
- Login to your account and go to "My Orders"
- Click "Cancel Order" button
- Or email us at info@seamor.in
- Or call us at +91 721 936 6339
Cancellation Confirmation: You will receive email confirmation
Refund: Full refund will be processed within 2-5 business days

8.2 Order Cancellation After Dispatch

Once your order is dispatched:

Order cannot be cancelled
You may refuse delivery (charges may apply)
You may return the product after delivery as per return policy

8.3 Cancellation by NV NUTRIENTS

We reserve the right to cancel orders in the following cases:

Product out of stock
Pricing errors
Payment issues
Suspicious or fraudulent transactions
Non-serviceable delivery address
Force majeure events

In such cases, full refund will be provided within 2-5 business days.

9. SPECIAL CASES AND EXCEPTIONS

9.1 Bulk Orders

For orders above ₹10,000 or 10+ units of a single product:

Different return conditions may apply
Extended return window may be available
Contact us for bulk order return policy

9.2 International Orders

Currently, we do not ship internationally. If you have received an international order:

Different return and refund policies may apply
Customer bears return shipping costs
Customs duties are non-refundable

9.3 Perishable Products

For temperature-sensitive or perishable products:

Must be reported within 24 hours of delivery
Photographic evidence required
Immediate replacement or refund

9.4 Subscription Orders

For subscription-based purchases:

Cancel anytime before next shipment
Returns accepted for individual shipments
Refund calculated on pro-rata basis

10. DAMAGED OR DEFECTIVE PRODUCTS

10.1 Reporting Damage

If you receive a damaged or defective product:

Do Not Accept: Refuse severely damaged packages at delivery
Document: Take clear photos/videos immediately upon opening
Report Within 24 Hours: Contact us immediately
Preserve Product: Keep the product and packaging for inspection

10.2 Required Documentation

Please provide the following for damaged product claims:

Clear photos of the damaged product from multiple angles
Photos of the outer packaging showing damage
Close-up of batch number and expiry date
Video showing the extent of damage (for liquids/spillage)
Invoice or order confirmation

10.3 Resolution for Damaged Products

Immediate Replacement: Shipped within 24 hours
Full Refund: If replacement not available
Partial Refund: For minor packaging damage with intact product
Compensation: Additional store credit for inconvenience (case-by-case basis)

11. FAILED DELIVERY RETURNS

11.1 Reasons for Failed Delivery

Deliveries may fail due to:

Customer not available after multiple attempts
Incorrect or incomplete address
Customer refused to accept delivery
Address not accessible
COD payment not available

11.2 Failed Delivery Charges

Customer Fault: Shipping charges non-refundable
Our Fault: Full refund including shipping
Re-delivery: Additional shipping charges apply

12. PROMOTIONAL AND DISCOUNT CONSIDERATIONS

12.1 Refunds on Discounted Orders

Refund amount will be the actual amount paid after discount
Promotional discounts are not transferable to future orders
Minimum order value benefits may be reversed

12.2 Coupon and Cashback Usage

Used Coupons: One-time use coupons will not be restored
Cashback: Will be credited back to wallet if order is cancelled/returned
Loyalty Points: Will be adjusted based on final order value

12.3 Free Gifts and Samples

Must be returned with the main product
If not returned, value will be deducted from refund
Standalone free samples are non-returnable

13. CUSTOMER RESPONSIBILITIES

To ensure smooth return and refund process, customers must:

Inspect products immediately upon delivery
Report issues within specified timeframes
Provide accurate and complete information
Preserve original packaging and accessories
Cooperate with our verification process
Ensure someone is available for pickup
Not tamper with products or packaging
Provide genuine reasons for returns

14. FRAUD PREVENTION

14.1 Fraudulent Returns

We reserve the right to refuse returns if we suspect fraud, including:

Repeated returns without valid reasons
Returning different products than ordered
Tampering with products or packaging
False claims about product condition
Abuse of return policy

14.2 Consequences of Fraud

Account suspension or termination
Blacklisting from future purchases
Legal action for fraudulent claims
Reporting to relevant authorities

15. DISPUTE RESOLUTION

15.1 Escalation Process

If you're not satisfied with the return/refund resolution:

Level 1: Contact customer service at info@seamor.in
Level 2: Escalate to supervisor (response within 48 hours)
Level 3: File grievance with Grievance Officer
Level 4: Approach consumer forums if still unresolved

15.2 Documentation Required

All communication history
Order and return details
Photos/videos of product condition
Proof of refund issues (bank statements)

16. FORCE MAJEURE

NV NUTRIENTS shall not be liable for delays or inability to process returns/refunds due to:

Natural disasters (floods, earthquakes, etc.)
War, terrorism, or civil unrest
Government restrictions or regulations
Pandemic or epidemic situations
Labor strikes or disputes
System failures or technical issues

17. MODIFICATIONS TO POLICY

NV NUTRIENTS reserves the right to modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our Website.

Modifications may include changes to:

Return window duration
Refund processing timelines
Eligible product categories
Documentation requirements
Refund methods and options

Continued use of our services after modifications constitutes acceptance of the updated policy.

18. FREQUENTLY ASKED QUESTIONS

Q: Can I return a product if I don't like the taste?

A: If the product is unopened and within 5 days of delivery, yes. If opened, returns are not accepted for taste preferences.

Q: What if I miss the 5-day return window?

A: Contact us immediately. We may consider exceptions on a case-by-case basis for genuine reasons.

Q: Can I return products bought during a sale?

A: Yes, unless specifically marked as non-returnable. The refund will be for the amount paid after discount.

Q: How do I track my refund status?

A: You can check refund status in "My Orders" section or contact us with your order ID.

Q: What if the pickup doesn't happen as scheduled?

A: Contact us immediately. We will reschedule the pickup or provide alternate solutions.

Q: Can I exchange a product for a different brand?

A: We only offer exchanges within NV NUTRIENTS product range.

Q: Are shipping charges refundable?

A: Shipping charges are refundable only if the return is due to our error (wrong/damaged product).

19. GRIEVANCE REDRESSAL

For any complaints or grievances regarding returns and refunds:

Grievance Officer Details:

Name: Vedant Rakesh Agrawal
Designation: Partner & Grievance Officer
Email: info@seamor.in
Phone: +91 721 936 6339
Address: NV NUTRIENTS, Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
Working Hours: Monday to Sunday, 10:00 AM to 7:00 PM IST

19.1 Grievance Resolution Timeline

Acknowledgment: Within 24 hours
Initial response: Within 48 hours
Resolution: Within 30 days or as per applicable law

20. CONTACT INFORMATION

For all return and refund related queries, please contact us:

NV NUTRIENTS

Website: www.seamor.in
Email: info@seamor.in
Phone: +91 721 936 6339
WhatsApp: +91 721 936 6339
Registered Office: Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
GSTIN: 27AAXFN9054E1ZO
Customer Service Hours: Monday to Sunday, 10:00 AM to 7:00 PM IST

21. LEGAL COMPLIANCE

This Return and Refund Policy complies with:

Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Legal Metrology Act, 2009
Information Technology Act, 2000
Indian Contract Act, 1872
Sale of Goods Act, 1930

22. ACKNOWLEDGMENT

By making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy. If you do not agree with any part of this policy, please do not make purchases from our Website.

This Return and Refund Policy is proprietary to NV NUTRIENTS and is protected under Indian Copyright Laws.

Version 1.3 | Last Updated: March 8, 2025