Shipping policy

SHIPPING POLICY

Effective Date: December 17, 2024

Last Updated: March 8, 2025

1. INTRODUCTION

Welcome to NV NUTRIENTS ("we", "us", "our", "Company"). We are a partnership firm registered under the Indian Partnership Act, having our registered office at Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602, India, with GSTIN: 27AAXFN9054E1ZO.

This Shipping Policy ("Policy") outlines our practices and procedures for shipping and delivering products ordered through our website www.seamor.in ("Website"). By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

NV NUTRIENTS has partnered with reputed logistics partners for our delivery services to ensure that all our products reach you in perfect condition. We use high-quality packaging materials sourced from reliable vendors and ensure thorough testing of package worthiness before shipping our nutritional supplements to you.

2. SHIPPING CHARGES

2.1 Standard Shipping Rates

  • Orders below ₹699: Flat shipping charge of ₹199
  • Orders ₹699 and above: FREE SHIPPING

2.2 Additional Charges

  • No hidden charges - the shipping fee displayed at checkout is final
  • Remote area surcharges may apply for certain pin codes (will be notified at checkout)
  • Cash on Delivery (COD) charges: ₹50 additional (where available)
  • International shipping: Currently not available

2.3 Promotional Shipping Offers

From time to time, we may offer promotional shipping rates or free shipping on orders below ₹699. Such offers will be:

  • Clearly communicated on our Website
  • Subject to specific terms and conditions
  • Valid for limited periods only
  • May exclude certain products or categories

3. DELIVERY PROCESS

3.1 Order Processing

Once you place an order on our Website:

  1. Order Confirmation: You will receive an email confirmation with your order details
  2. Quality Check: Your products undergo thorough inspection to ensure perfect condition
  3. Packaging: Products are carefully packed using appropriate protective materials
  4. Dispatch: Order is handed over to our logistics partner
  5. Tracking Information: You receive shipment details with tracking number via email/SMS

3.2 Processing Time

  • Standard Processing: Orders are processed within 24 hours of placement
  • Cut-off Time: Orders placed before 2:00 PM IST are processed the same day
  • Weekend Orders: Orders placed on weekends are processed on the next working day
  • Holiday Processing: During festivals/holidays, processing may take 1-2 additional days

3.3 Delivery Timeline

Estimated Delivery Time: 3-7 business days from dispatch

Detailed delivery timelines based on location:

  • Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad): 3-4 business days
  • Tier 2 Cities: 4-5 business days
  • Tier 3 Cities and Towns: 5-7 business days
  • Remote Areas: 7-10 business days
  • North Eastern States: 7-12 business days

Note: These are estimated timelines and actual delivery may vary due to:

  • Weather conditions
  • Political disruptions or strikes
  • Natural calamities
  • Pandemic-related restrictions
  • Remote location accessibility
  • Incorrect or incomplete address information

4. DELIVERY LOCATIONS

4.1 Service Areas

NV NUTRIENTS ships throughout India to almost all pin codes. We continuously work to expand our delivery network to serve you better.

4.2 Checking Serviceability

You can verify if we deliver to your location by:

  • Entering your pin code on any product page
  • Checking during checkout before payment
  • Contacting our customer service at info@seamor.in

4.3 Non-Serviceable Areas

If your pin code is not serviceable:

  • You will be notified at checkout
  • You may provide an alternate delivery address
  • We will notify you when service becomes available in your area

5. PACKAGING STANDARDS

5.1 Product Protection

We take utmost care in packaging your orders to ensure products reach you in perfect condition:

  • Individual Product Packaging: Each product is wrapped in protective material
  • Bubble Wrap Protection: Additional cushioning for fragile items
  • Glass Bottle Protection: Extra layers of bubble wrap and cushioning
  • Outer Packaging: Sturdy corrugated boxes appropriate to product size
  • Tamper-Proof Sealing: Security tape to ensure package integrity
  • Weather Protection: Waterproof packaging during monsoon season

5.2 Eco-Friendly Initiatives

We are committed to sustainable packaging:

  • Use of recyclable materials wherever possible
  • Minimal use of plastic
  • Biodegradable packing materials for cushioning
  • Right-sized boxes to reduce waste

5.3 Package Contents

Each shipment includes:

  • Ordered products in original packaging
  • Invoice/Bill with complete order details
  • Product information leaflets (where applicable)
  • Free samples or promotional items (if any)
  • Return/Exchange instruction card

6. ORDER TRACKING

6.1 Tracking Information

Once your order is dispatched, you will receive:

  • Email Notification: Containing tracking number and courier details
  • SMS Alert: With tracking link (if mobile number provided)
  • WhatsApp Update: Order status updates (if opted in)

6.2 How to Track Your Order

  1. Via Our Website: Log in to your account and check "My Orders"
  2. Direct Courier Tracking: Use the tracking number on the courier's website
  3. Customer Service: Contact us at info@seamor.in with your order ID
  4. WhatsApp: Send your order ID to +919918881999

6.3 Tracking Status Updates

Common tracking statuses and their meanings:

  • Order Confirmed: We have received your order
  • Processing: Order is being prepared for dispatch
  • Shipped: Order has left our warehouse
  • In Transit: Package is on the way to you
  • Out for Delivery: Package will be delivered today
  • Delivered: Package has been successfully delivered
  • Delivery Attempted: Delivery was unsuccessful, will be reattempted

7. DELIVERY PROCESS

7.1 Delivery Attempts

  • Our logistics partner will make 3 attempts to deliver your package
  • You will be contacted before each delivery attempt
  • Delivery attempts are made during business hours (10 AM - 7 PM)
  • Special delivery time requests can be communicated to the delivery partner

7.2 Receiving Your Order

At the time of delivery:

  • Please be available at the delivery address
  • Keep your phone accessible for delivery partner calls
  • Have cash ready if COD order
  • Check the package for any visible damage before accepting
  • Verify the number of items as per invoice
  • Sign/provide OTP for delivery confirmation

7.3 Delivery to Alternate Recipient

If you cannot receive the delivery personally:

  • Authorize someone to receive on your behalf
  • Inform the delivery partner about the authorized person
  • The authorized person must provide valid ID proof
  • OTP sharing with authorized person is your responsibility

7.4 Failed Delivery

If delivery fails after 3 attempts:

  • Package will be returned to our warehouse
  • You will be notified via email/SMS
  • Refund will be processed as per our Refund Policy
  • Shipping charges are non-refundable for failed deliveries due to customer unavailability

8. SPECIAL DELIVERY INSTRUCTIONS

8.1 Address Requirements

Please ensure your delivery address includes:

  • Complete house/flat number and building name
  • Street name and landmark
  • City/Town name
  • Correct PIN code
  • Contact phone number (preferably mobile)
  • Any specific delivery instructions

8.2 Address Changes

  • Address can be modified only before order dispatch
  • Contact us immediately at info@seamor.in for address changes
  • Once shipped, address cannot be changed
  • Incorrect address may result in delivery delays or failures

8.3 Special Delivery Requests

We accommodate special requests where possible:

  • Specific delivery date (subject to logistics partner availability)
  • Delivery to office addresses (ensure someone is available to receive)
  • Gift wrapping (additional charges may apply)
  • Delivery instructions (leave with security, call before delivery, etc.)

9. PARTIAL SHIPMENTS

Sometimes, we may ship your order in multiple parts:

  • When products are available in different warehouses
  • Due to product size or weight restrictions
  • When some items are ready before others
  • To ensure faster delivery of available items

In case of partial shipments:

  • You will be notified about split delivery
  • Each shipment will have separate tracking information
  • No additional shipping charges for split shipments
  • Invoice will reflect the complete order

10. DAMAGED OR MISSING ITEMS

10.1 Inspection Upon Delivery

Please inspect your package immediately upon delivery for:

  • External damage to packaging
  • Tampering or opened seals
  • Correct number of items as per invoice
  • Product condition and expiry dates

10.2 Reporting Issues

If you receive damaged or incorrect products:

  1. Do not accept severely damaged packages
  2. Take photos/videos of damaged items immediately
  3. Report within 24 hours of delivery
  4. Contact us at info@seamor.in with:
    • Order ID
    • Photos/videos of damage
    • Invoice copy
    • Description of the issue

10.3 Resolution

For valid claims of damaged/missing items:

  • We will arrange for pickup of damaged items
  • Replacement will be sent at no extra cost
  • If replacement is not available, full refund will be processed
  • Resolution within 5-7 business days of complaint

11. SHIPPING RESTRICTIONS

11.1 Restricted Items

Certain products may have shipping restrictions:

  • Temperature-sensitive products during extreme weather
  • Liquid products to certain courier restrictions
  • Products requiring special handling
  • Bulk orders exceeding weight limits

11.2 Order Limits

  • Maximum order value: ₹50,000 per order
  • Maximum quantity: Subject to product availability
  • Bulk orders: Please contact us for special arrangements
  • Commercial orders: Require separate commercial agreements

12. CASH ON DELIVERY (COD)

12.1 COD Availability

  • Available for select pin codes only
  • Maximum COD order value: ₹10,000
  • Additional COD charges: ₹50
  • Not available for certain high-value products

12.2 COD Terms

  • Exact change appreciated for smooth transaction
  • Order cannot be partially paid or partially accepted
  • Repeated COD order rejections may result in COD facility suspension
  • ID proof may be required for high-value COD orders

13. FORCE MAJEURE

NV NUTRIENTS shall not be liable for any delay or failure in delivery due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (floods, earthquakes, etc.)
  • War, terrorism, civil unrest, or government actions
  • Labor disputes or strikes
  • Pandemic or epidemic restrictions
  • Transportation failures or accidents
  • Extreme weather conditions
  • Power failures or internet outages

In such events:

  • We will notify you of the delay
  • Provide revised delivery estimates when possible
  • Offer options for cancellation if delays are extensive
  • Process refunds as per our Refund Policy

14. CUSTOMER RESPONSIBILITIES

To ensure smooth delivery, customers are responsible for:

  • Providing accurate and complete delivery address
  • Being available to receive deliveries
  • Providing valid contact information
  • Checking email/SMS for delivery updates
  • Inspecting packages upon delivery
  • Reporting issues within specified timeframes
  • Complying with any customs or local regulations

15. SHIPPING DURING SALES AND PROMOTIONS

During sale periods or promotional events:

  • Delivery times may be extended due to high order volumes
  • Orders are processed on first-come, first-served basis
  • Estimated delivery: 5-10 business days during sales
  • Free shipping thresholds may be modified
  • Express delivery may not be available

16. INTERNATIONAL SHIPPING

Currently, NV NUTRIENTS ships only within India. We do not offer international shipping at this time.

For international shipping inquiries:

  • Please contact us at info@seamor.in
  • We can explore special arrangements for bulk orders
  • International customers may use freight forwarding services at their own risk

17. INSURANCE AND LIABILITY

17.1 Shipment Insurance

  • All shipments are insured against loss or damage during transit
  • Insurance covers the invoice value of products
  • Claims are processed through our logistics partners

17.2 Limitation of Liability

NV NUTRIENTS's liability is limited to:

  • Replacement of damaged/missing products
  • Refund of product value and shipping charges (where applicable)
  • We are not liable for consequential or indirect losses
  • Maximum liability shall not exceed the order value

18. MODIFICATIONS TO SHIPPING POLICY

NV NUTRIENTS reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our Website.

Modifications may include:

  • Changes in shipping charges
  • Delivery timelines
  • Service areas
  • Packaging standards
  • COD availability and limits

Continued use of our services after modifications constitutes acceptance of the updated policy.

19. GRIEVANCE REDRESSAL

For any shipping-related complaints or grievances:

Grievance Officer Details:

  • Name: Vedant Rakesh Agrawal
  • Designation: Partner & Grievance Officer
  • Email: info@seamor.in
  • Phone: +91 721 936 6339
  • Address: NV NUTRIENTS, Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
  • Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

19.1 Complaint Process

  1. Email your complaint to info@seamor.in with "Shipping Issue" in subject line
  2. Include order ID, tracking number, and detailed description
  3. Attach supporting documents/photos if applicable
  4. We will acknowledge within 24 hours
  5. Resolution within 5-7 business days

20. CONTACT INFORMATION

For all shipping-related queries, please contact us:

NV NUTRIENTS

  • Website: www.seamor.in
  • Email: info@seamor.in
  • Phone: +91 721 936 6339
  • WhatsApp: +91 721 936 6339
  • Registered Office: Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
  • GSTIN: 27AAXFN9054E1ZO
  • Customer Service Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

21. FREQUENTLY ASKED QUESTIONS

Q: How do I know if you deliver to my area?

A: Enter your PIN code on any product page or during checkout to check serviceability.

Q: Can I change my delivery address after placing the order?

A: Address changes are possible only before dispatch. Contact us immediately at info@seamor.in.

Q: What if I'm not available during delivery?

A: Our logistics partner will make 3 attempts. You can also authorize someone to receive on your behalf.

Q: Are shipping charges refundable?

A: Shipping charges are refundable only if the order is cancelled before dispatch or if the error is on our part.

Q: Do you offer express delivery?

A: Currently, we offer standard delivery only. Express delivery may be introduced in the future.

Q: Can I track my order without logging in?

A: Yes, you can track using the tracking number provided in your email on the courier's website.

© 2025 NV NUTRIENTS. All rights reserved.

This Shipping Policy is proprietary to NV NUTRIENTS and is protected under Indian Copyright Laws.

Version 1.3 | Last Updated: March 8, 2025