Terms of service

TERMS OF SERVICE

Effective Date: December 17, 2027

Last Updated: March 8, 2025

1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to www.seamor.in ("Website", "Platform", "Site"). NV NUTRIENTS ("we", "us", "our", "Company") is a partnership firm registered under the Indian Partnership Act, having its registered office at Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602, India, with GSTIN: 27AAXFN9054E1ZO. NV NUTRIENTS is the owner and operator of the website seamor.in.

These Terms of Service ("Terms", "Terms of Service", "Terms of Use", "Agreement") govern your use of our Website and the purchase of products from NV NUTRIENTS. By accessing, browsing, or using our Website, whether from a computer, mobile phone, tablet, or any other device (collectively "Device"), and whether through a web browser, mobile application, or other technology, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Cancellation Policy, Return Policy, and Refund Policy (collectively "Policies"), as modified and amended from time to time.

If you do not agree to these Terms of Service and all applicable Policies, you must immediately discontinue use of our Website and services. Your continued use of the Website following any changes to these Terms constitutes your acceptance of those changes.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Eligibility Requirements

To use this Website and purchase products, you must:

Be at least 18 years of age or the age of majority in your jurisdiction
Be legally capable of entering into binding contracts under applicable law
Not be barred from receiving services under the laws of India or other applicable jurisdiction
Provide true, accurate, current, and complete information

If you are under 18 years of age, you may use our Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service. The parent or legal guardian is fully responsible for all obligations under these Terms, including but not limited to financial obligations.

2.2 Account Registration

To access certain features of our Website and to make purchases, you may be required to create an account. When creating an account, you agree to:

Provide accurate, current, and complete information during the registration process
Maintain and promptly update your account information to keep it accurate, current, and complete
Maintain the security and confidentiality of your login credentials
Accept all responsibility for activities that occur under your account
Immediately notify us of any unauthorized use of your account or any other breach of security

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

Choose a strong password and keep it confidential
Not share your account credentials with any third party
Log out from your account at the end of each session
Notify us immediately of any unauthorized use of your account

3. PRODUCTS AND SERVICES

3.1 Product Information

NV NUTRIENTS manufactures and sells nutritional supplements and health products. We strive to provide accurate descriptions and images of our products, but we do not warrant that:

Product descriptions, images, pricing, or other content on the Website is accurate, complete, reliable, current, or error-free
Your Device's display of colors will be accurate
Products will meet your specific requirements or expectations

All products are subject to availability. We reserve the right to:

Limit the quantities of any products or services that we offer
Discontinue any product at any time without notice
Refuse service to anyone for any reason at any time
Correct any errors, inaccuracies, or omissions in product information

3.2 Product Usage and Disclaimer

IMPORTANT HEALTH DISCLAIMER:

Our products are nutritional supplements and are not intended to diagnose, treat, cure, or prevent any disease
Results may vary from person to person
Always consult with a qualified healthcare professional before starting any nutritional supplement regimen
Do not exceed recommended dosage unless directed by a healthcare professional
Keep all products out of reach of children
If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before use
Discontinue use and consult your physician if any adverse reactions occur

3.3 Allergen Information

Some of our products may contain allergens. It is your responsibility to:

Carefully read all product labels and descriptions
Check ingredient lists for potential allergens
Consult with a healthcare professional if you have known allergies
Contact us if you need additional information about product ingredients

4. PRICING AND PAYMENT

4.1 Pricing

All prices displayed on our Website are in Indian Rupees (INR) and include all applicable taxes unless otherwise stated. We reserve the right to:

Change prices for products at any time without prior notice
Correct pricing errors or inaccuracies
Refuse or cancel orders placed at incorrect prices
Limit quantities purchased per person, per household, or per order

The price applicable to your order will be the price displayed at the time you place your order, subject to our right to correct errors.

4.2 Payment Methods

We accept the following payment methods:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
Net Banking
UPI (Unified Payments Interface)
Digital Wallets
Cash on Delivery (COD) - where available

4.3 Payment Processing

By providing payment information, you represent and warrant that:

You are authorized to use the payment method provided
The payment information you provide is true, correct, and complete
You will pay all charges incurred by you at the prices in effect when such charges are incurred
You will pay any applicable taxes

We use third-party payment processors to process payments. Your payment information is transmitted directly to our payment processors and is not stored on our servers. All payment transactions are encrypted and processed securely.

4.4 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason at any time after receipt.

5. SHIPPING AND DELIVERY

Please refer to our detailed Shipping Policy for information about:

Shipping methods and carriers
Delivery timeframes
Shipping charges
Delivery locations
Order tracking

Key shipping terms:

Shipping charges of ₹199 apply to all orders below ₹699
Free shipping on orders above ₹699
Estimated delivery: 3-7 business days depending on location
We ship to most pin codes across India

6. CANCELLATION, RETURNS, AND REFUNDS

Our detailed Cancellation Policy, Return Policy, and Refund Policy are available on our Website. Key terms include:

6.1 Cancellation

Orders can be cancelled only before shipment
Once shipped, orders cannot be cancelled
To cancel, contact us at info@seamor.in or +919918881999

6.2 Returns

Returns accepted within 5 days of delivery
Products must be unused, unopened, and in original packaging
Certain products may not be eligible for return

6.3 Refunds

Refunds processed within 2-5 business days after approval
Refunds issued to the original payment method
Shipping charges are non-refundable unless the return is due to our error

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Ownership

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, software, and the compilation of all content, is the property of NV NUTRIENTS or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Website for personal, non-commercial purposes
Download or print a copy of content for personal, non-commercial use

7.3 Prohibited Uses

You may not:

Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website
Use our trademarks, logos, or proprietary graphics without written permission
Frame or utilize framing techniques to enclose any trademark or logo
Use any meta tags or hidden text utilizing our name or trademarks
Modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile, or reverse engineer any part of the Website

8. USER CONDUCT AND PROHIBITED ACTIVITIES

You agree not to use the Website to:

Violate any applicable laws, regulations, or these Terms of Service
Infringe upon or violate the intellectual property rights or privacy rights of others
Upload or transmit viruses, malware, or other harmful code
Engage in any activity that disrupts or interferes with the Website
Attempt to gain unauthorized access to any portion of the Website
Collect or harvest any information from the Website through automated means
Create multiple accounts for fraudulent purposes
Engage in any fraudulent, deceptive, or misleading activity
Harass, abuse, or harm another person
Impersonate any person or entity
Sell or transfer your account to another person
Use the Website for any illegal or unauthorized purpose
Circumvent any security features of the Website
Engage in excessive or abusive use of our customer service resources

9. USER CONTENT

9.1 User Reviews and Feedback

You may have the opportunity to post reviews, comments, or other content on our Website. By posting content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

9.2 Content Standards

User content must not:

Contain false, defamatory, or misleading information
Infringe any third-party intellectual property rights
Contain viruses or malicious code
Violate any law or regulation
Be obscene, offensive, or inappropriate
Promote illegal activities
Advertise or promote other products or services

9.3 Monitoring and Removal

We reserve the right, but not the obligation, to:

Monitor user content
Remove or refuse to post any user content for any reason
Take any action with respect to user content that we deem necessary or appropriate

10. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites or services that are not owned or controlled by NV NUTRIENTS. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that NV NUTRIENTS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

11. DISCLAIMERS

11.1 Website and Service Disclaimer

THE WEBSITE AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NV NUTRIENTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
TITLE
ACCURACY OF INFORMATION
COMPATIBILITY
SECURITY
UNINTERRUPTED OR ERROR-FREE OPERATION

11.2 Product Disclaimer

NV NUTRIENTS does not warrant that:

Products will meet your specific requirements or expectations
Results from using products will be as described or expected
Products will be compatible with your health conditions or medications
Product descriptions or other content is accurate, complete, reliable, current, or error-free

11.3 Medical Disclaimer

THE INFORMATION PROVIDED ON THIS WEBSITE IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION OR TREATMENT.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NV NUTRIENTS, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

12.1 Excluded Damages

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR USE
BUSINESS INTERRUPTION
PERSONAL INJURY OR PROPERTY DAMAGE
SUBSTITUTE GOODS OR SERVICES
ANY DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS

12.2 Limitation Amount

IN ANY EVENT, OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION SHALL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OR USING THE WEBSITE OR THE AMOUNT PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM, WHICHEVER IS LESSER.

12.3 Basis of Bargain

YOU ACKNOWLEDGE AND AGREE THAT NV NUTRIENTS HAS OFFERED ITS PRODUCTS AND SERVICES, SET ITS PRICES, AND ENTERED INTO THESE TERMS IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN, AND THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND NV NUTRIENTS.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless NV NUTRIENTS, its partners, officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from:

Your violation of these Terms of Service
Your violation of any rights of another person or entity
Your violation of any applicable laws or regulations
Any content you submit, post, or transmit through the Website
Your use or misuse of the Website or products
Your negligent or wrongful conduct
Any unauthorized access to or use of our servers and/or any personal information stored therein

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

14. PRIVACY AND DATA PROTECTION

Your use of the Website and our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

We comply with applicable data protection laws including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consumer Protection Act, 2019
Digital Personal Data Protection Act, 2023 (when enacted)

15. FORCE MAJEURE

NV NUTRIENTS shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from any cause beyond our reasonable control, including but not limited to:

Acts of God
Natural disasters
War, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Pandemic or epidemic
Power failures or internet outages
Equipment or technology failures

16. DISPUTE RESOLUTION

16.1 Informal Resolution

Before filing any legal action, you agree to try to resolve any dispute informally by contacting us at info@seamor.in. We'll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 30 days of submission, you or NV NUTRIENTS may bring a formal proceeding.

16.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Amravati, Maharashtra, India, in accordance with the Arbitration and Conciliation Act, 2015.

16.3 Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. Subject to the arbitration provisions above, you agree that any legal action or proceeding shall be brought exclusively in the competent courts of Amravati, Maharashtra, India, and you consent to the jurisdiction of such courts.

17. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.

It is your responsibility to check these Terms periodically for changes. We may also notify you of significant changes through:

Email notification to registered users
Prominent notice on our Website homepage
In-app notifications

18. TERMINATION

18.1 Termination by You

You may terminate your account and stop using our services at any time by contacting us at info@seamor.in. Termination of your account does not relieve you of any obligations to pay any outstanding amounts owed to us.

18.2 Termination by Us

We may terminate or suspend your account and access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

18.3 Effect of Termination

Upon termination:

Your right to use the Website will immediately cease
We may delete your account and any content or information associated with it
We are not obligated to retain any of your information
All provisions of these Terms that by their nature should survive termination shall survive

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and other policies referenced herein, constitute the entire agreement between you and NV NUTRIENTS regarding the use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

19.2 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19.3 Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

19.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

19.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship between you and NV NUTRIENTS.

19.6 Notices

Any notices or other communications provided by us under these Terms will be given by posting to the Website and/or by email to the email address you provide to us.

20. LOYALTY PROGRAM

20.1 Program Overview

NV NUTRIENTS may offer a loyalty or rewards program ("Loyalty Program") that allows customers to earn points, cashback, or other benefits on purchases. Participation in the Loyalty Program is subject to these additional terms:

Eligibility: Open to registered users only
Earning: Points/cashback earned on successful orders
Redemption: Subject to minimum order values and maximum discount limits
Expiry: Points/benefits may expire after a specified period
Non-transferable: Benefits cannot be transferred to another account

20.2 Program Modifications

We reserve the right to modify, suspend, or terminate the Loyalty Program at any time without prior notice. Changes to the program will not affect points already earned unless required by law.

21. PROMOTIONAL OFFERS AND COUPONS

21.1 Coupon Terms

Promotional codes and coupons are subject to the following terms:

Valid only for the specified period
May have minimum order value requirements
Cannot be combined with other offers unless specified
Limited to one use per customer unless otherwise stated
Non-transferable and have no cash value
May exclude certain products or categories

21.2 Right to Cancel

We reserve the right to cancel or modify any promotional offer at any time without prior notice. We may refuse to honor any coupon or promotional code that we believe in our sole discretion has been obtained or used fraudulently or in violation of these Terms.

22. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act 2000 and Rules made thereunder, as well as the Consumer Protection Act 2019 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer Details:

Name: Vedant Rakesh Agrawal
Designation: Partner & Grievance Officer
Email: info@seamor.in
Phone: +91 721 936 6339
Address: NV NUTRIENTS, Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
Working Hours: Monday to Sunday, 10:00 AM to 7:00 PM IST

22.1 Grievance Resolution Process

Submit your grievance to info@seamor.in with "Grievance" in the subject line
Include your order number (if applicable) and detailed description of the issue
We will acknowledge receipt within 24 hours
We aim to resolve all grievances within 30 days of receipt
If unsatisfied with the resolution, you may escalate to relevant consumer forums

23. CONTACT INFORMATION

For any questions, concerns, or complaints regarding these Terms of Service or our services, please contact us at:

NV NUTRIENTS

Registered Office: Floor No. 0, Building No. 0, CAMP, Paranjape Colony, Bhatkuli, Amravati, Maharashtra - 444602
GSTIN: 27AAXFN9054E1ZO
Email: info@seamor.in
Phone: +91 721 936 6339
Website: www.seamor.in
Customer Service Hours: Monday to Sunday, 10:00 AM to 7:00 PM IST

24. ACKNOWLEDGMENT

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, YOU ARE NOT AUTHORIZED TO USE THE WEBSITE OR ORDER PRODUCTS FROM US.

These Terms of Service are proprietary to NV NUTRIENTS and are protected under Indian Copyright Laws.

Version 1.3 | Last Updated: March 8, 2025